RETURN AND EXCHANGE

Return & Exchange Policy

At arshElla, we want you to love what you wear. We strive to provide thoughtfully curated products and a seamless shopping experience. However, if you are not completely satisfied with your purchase, we are happy to assist you with an exchange or store credit, subject to the policy below.

Return Process

Step 1: Request a Return or Exchange

To initiate a return or exchange, please contact us within 7 days of receiving your order.

Email: info@arshella.co.in
WhatsApp: +91 7249350909

Please provide the following details:

  • Order Number

  • Reason for the return or exchange

  • Clear photographs of the product

  • For damaged, defective, or incorrect items only: An unedited unboxing video along with clear photographs showing the issue.

Our Customer Support team will review your request and respond within 24–48 business hours.

Please Note: Requests received after 7 days of delivery will not be eligible for return or exchange.

Step 2: Return the Product

Once your request has been approved:

  • Carefully pack the product in its original packaging.

  • Ensure all original tags and accessories are intact.

  • The product must be unused, unwashed, and free from stains, perfume, alterations, or any signs of wear.

Return Shipping

  • Where reverse pickup service is available, arshElla will arrange the return pickup. A return pickup fee of ₹150 will be deducted from your store credit.

  • If the return is due to a damaged, defective, or incorrectly shipped product, arshElla will bear the return shipping charges.

  • If reverse pickup is unavailable for your PIN code, you will be requested to self-ship the approved return parcel to the address provided by our support team.

We recommend using a reliable courier service and sharing the tracking details once the parcel has been dispatched.

Step 3: Quality Inspection

After the returned parcel reaches our warehouse, our Quality Team will inspect the product to ensure it meets our return eligibility criteria.

The inspection is generally completed within 2–3 business days of receiving the parcel.

Step 4: Resolution

Once your return successfully passes our quality inspection, we will process your chosen resolution.

You may opt for:

  • Exchange (subject to product availability)

  • Store Credit, valid for 6 months

Store credit will be issued as a one-time-use coupon code after deducting the applicable return pickup fee (if any).

Please Note: We do not offer cash refunds.

Return Eligibility

To qualify for a return or exchange:

  • The item must be unused, unwashed, and in its original condition.

  • All original tags, labels, and packaging must be intact.

  • The product must be free from stains, perfume, alterations, or signs of wear.

  • Products purchased during clearance or final sale are not eligible for return or exchange.

If the returned product does not meet the above conditions, the return request may be declined.

Overall Processing Time

The complete return process generally takes 7–10 business days, depending on courier transit time, quality inspection, and processing.

Need Assistance?

For any returns related queries or assistance, please visit our Contact Us page to reach out to us.