CANCELLATIONS

Cancellation Policy

At arshElla, we process orders promptly to ensure timely dispatch and delivery. If you wish to cancel your order, please review our cancellation guidelines below.

Order Cancellation by Customer

Customers may cancel their order within 6 hours of placing it or before it has been dispatched, whichever is earlier.

How to Cancel

To request a cancellation, please contact our Customer Support team via email or WhatsApp with your order details.

Prepaid Orders

If your cancellation request is approved within the eligible timeframe, the order value will be issued as store credit, valid for 6 months.

Cancellation After Processing

Once an order has been processed, packed, or shipped, it cannot be cancelled.

Please Note: Orders marked as "Shipped" are not eligible for cancellation.

Order Cancellation by arshElla

In certain situations, arshElla reserves the right to cancel an order, including but not limited to:

  • Unavailability of stock

  • Payment verification issues

  • Incorrect or incomplete shipping or contact information

  • Technical errors or other unforeseen circumstances

If an order is cancelled by arshElla, the customer will receive a full refund or store credit, as applicable.

Need Assistance? 

For any cancellation-related queries or assistance, please visit our Contact Us page to reach out to us.